[UK & EU Only] Multi-currency donations in FB transaction reports, payout reports and Payouts to bank (in older data November 8th 2022 - December 16th 2022)
Incident Report for givepanel
Resolved
No further reports of this have been received, we believe this is now resolved.
Posted Jul 21, 2023 - 09:37 UTC
Identified
Some donations in older transaction data were coming through in transaction reports as payout currency being USD, even if the donation currency is in the correct currency.

Facebook have confirmed this issue is resolved and no longer impacting new transaction data. Historical data is still impacted. (November 8th 2022 - December 16th 2022)

Facebook have shared their closest approximation of a currency conversion to support with reconciling the data with payments which we have shared in our knowledge base:

https://help.givepanel.com/reconciling-facebook-bank-payments-with-givepanel
Posted Jan 31, 2023 - 11:35 UTC
This incident affected: Facebook Giving Tools [3rd Party].
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