givepanel Status

[UK & EU Only] Some Donations are not appearing in FB transaction reports or API reporting.

Update - We are continuing to investigate this issue.
Jan 13, 2023 - 12:22 UTC

Update - We are continuing to investigate this issue.
Dec 15, 2022 - 12:51 UTC

Update - Bug is still under review.

Meta aren't sure as to why this bug is occurring.

We are working with Meta to supply them with examples of this issue to support them with their investigations.
Dec 15, 2022 - 12:18 UTC

Update - We are continuing to investigate this issue.
Dec 13, 2022 - 03:11 UTC

Update - We are continuing to investigate this issue.
Dec 08, 2022 - 17:42 UTC

Update - We are continuing to investigate this issue.
Dec 08, 2022 - 14:59 UTC

Investigating - Our hypothesis is that this is connected to the issue where some donations are not appearing on FB fundraising pages but we are unable to prove this. Again, we have reported this to Meta but there is no update as of today.
Dec 08, 2022 - 14:59 UTC

[UK & EU Only] Multi-currency donations in FB transaction reports, payout reports and Payouts to bank (in older data November 8th 2022 - December 16th 2022)

Identified - Some donations in older transaction data were coming through in transaction reports as payout currency being USD, even if the donation currency is in the correct currency.

Facebook have confirmed this issue is resolved and no longer impacting new transaction data. Historical data is still impacted. (November 8th 2022 - December 16th 2022)

Facebook have shared their closest approximation of a currency conversion to support with reconciling the data with payments which we have shared in our knowledge base:

https://help.givepanel.com/reconciling-facebook-bank-payments-with-givepanel
Jan 31, 2023 - 11:35 UTC

[UK & EU Only] Historic donations are not appearing on FB fundraising pages from when there was an issue

Update - We are continuing to investigate this issue.
Dec 15, 2022 - 12:50 UTC

Update - Meta have confirmed while this has been resolved moving forward, their next priority is to retroactively resolve this for existing donations that were impacted by this issue.

The issue was caused by changes made to the payment function in Facebook which prevented the fundraising progress bar from updating for some payments.

In order to fix the fundraising progress bars for fundraisers already affected in the past, database migrations are required.

Work has begun on the migration plan required but there is a code freeze at Meta because of Christmas holidays.

These migrations are a top priority for early Q1 (January 2023 - March 2023)
Dec 15, 2022 - 12:19 UTC

Investigating - Under investigation
Dec 15, 2022 - 12:13 UTC

GivePanel API Operational

Email Journeys Operational

Event Registration with 1-Click Facebook fundraisers Operational

GivePanel Single day API importer Operational

GivePanel Report Builder Operational

Facebook Giving Tools [3rd Party] Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

[UK & EU Only] Partial Data Available from Facebook in FB Transaction Reports and API Reporting for the 22nd & 29th December.

Resolved - Facebook have confirmed any missing transactions on the 22nd & 29th December are now available in the facebook transaction data. To ensure all transactions are in your GivePanel account, we would recommend uploading fresh transaction data for these dates into your GivePanel account.
Jan 31, 16:16 UTC

Update - Charities have reported that the remaining partial data for the 22nd December has returned in the Facebook transaction data and is now available from Facebook for uploading into GivePanel.

Facebook are continuing to investigate the partial data for the 29th December.
Jan 31, 11:16 UTC

Identified - Facebook have confirmed they are aware and are currently working to make this data available again.
Jan 23, 12:32 UTC

[UK & EU Only] Multi-currency donations in FB transaction reports, payout reports and Payouts to bank. (Resolved for new data, historical data still impacted)

Resolved - Facebook have confirmed this issue is resolved and no longer impacting new transaction data. Historical data is still impacted.

Facebook have said the issue could have impacted transaction data between the 8th November - 16th December.

Facebook have shared their closest approximation of a currency conversion to support with reconciling the data with payments which we have shared in our knowledge base:

https://help.givepanel.com/reconciling-facebook-bank-payments-with-givepanel
Jan 31, 11:25 UTC

Update - Customers are reporting this issue is no longer impacting January Facebook transaction data.
Jan 31, 11:22 UTC

Update - Customers are reporting this issue is no longer impacting January Facebook transaction data.
Dec 15, 12:51 UTC

Update - Bug is still under review by Meta's engineers.

It is less of a priority as there is a separate project to revamp the donations reporting which will reduce the transaction delay to a few hours and not days, they hope to roll this out Q1 (January 2023 - March 2023)

Potentially the separate project to revamp the reporting will resolve the issue with multiple payout currencies so they may ship that rather than resolve the current issue.
Dec 15, 12:17 UTC

Update - We are continuing to investigate this issue.
Dec 15, 11:57 UTC

Update - We are continuing to investigate this issue.
Dec 13, 03:10 UTC

Update - We are continuing to investigate this issue.
Dec 8, 17:42 UTC

Investigating - This is where some donations are coming through in transaction reports as payout currency being USD, even if the donation currency is in the correct currency. This now seems to also be passing through to Payout reports and the payouts themselves. Again, we have reported this to Meta but there is no update as of today.
Dec 8, 15:00 UTC

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.