Update - We are continuing to investigate this issue.
Jan 13, 2023 - 12:22 UTC
Update - We are continuing to investigate this issue.
Dec 15, 2022 - 12:51 UTC
Update - Bug is still under review.

Meta aren't sure as to why this bug is occurring.

We are working with Meta to supply them with examples of this issue to support them with their investigations.

Dec 15, 2022 - 12:18 UTC
Update - We are continuing to investigate this issue.
Dec 13, 2022 - 03:11 UTC
Update - We are continuing to investigate this issue.
Dec 08, 2022 - 17:42 UTC
Update - We are continuing to investigate this issue.
Dec 08, 2022 - 14:59 UTC
Investigating - Our hypothesis is that this is connected to the issue where some donations are not appearing on FB fundraising pages but we are unable to prove this. Again, we have reported this to Meta but there is no update as of today.
Dec 08, 2022 - 14:59 UTC
Identified - Some donations in older transaction data were coming through in transaction reports as payout currency being USD, even if the donation currency is in the correct currency.

Facebook have confirmed this issue is resolved and no longer impacting new transaction data. Historical data is still impacted. (November 8th 2022 - December 16th 2022)

Facebook have shared their closest approximation of a currency conversion to support with reconciling the data with payments which we have shared in our knowledge base:

https://help.givepanel.com/reconciling-facebook-bank-payments-with-givepanel

Jan 31, 2023 - 11:35 UTC
Update - We are continuing to investigate this issue.
Dec 15, 2022 - 12:50 UTC
Update - Meta have confirmed while this has been resolved moving forward, their next priority is to retroactively resolve this for existing donations that were impacted by this issue.

The issue was caused by changes made to the payment function in Facebook which prevented the fundraising progress bar from updating for some payments.

In order to fix the fundraising progress bars for fundraisers already affected in the past, database migrations are required.

Work has begun on the migration plan required but there is a code freeze at Meta because of Christmas holidays.

These migrations are a top priority for early Q1 (January 2023 - March 2023)

Dec 15, 2022 - 12:19 UTC
Investigating - Under investigation
Dec 15, 2022 - 12:13 UTC
GivePanel API Operational
Email Journeys Operational
Event Registration with 1-Click Facebook fundraisers Operational
GivePanel Single day API importer Operational
GivePanel Report Builder Operational
Facebook Giving Tools [3rd Party] Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - Facebook have confirmed any missing transactions on the 22nd & 29th December are now available in the facebook transaction data. To ensure all transactions are in your GivePanel account, we would recommend uploading fresh transaction data for these dates into your GivePanel account.
Jan 31, 16:16 UTC
Update - Charities have reported that the remaining partial data for the 22nd December has returned in the Facebook transaction data and is now available from Facebook for uploading into GivePanel.

Facebook are continuing to investigate the partial data for the 29th December.

Jan 31, 11:16 UTC
Identified - Facebook have confirmed they are aware and are currently working to make this data available again.
Jan 23, 12:32 UTC
Resolved - Facebook have confirmed this issue is resolved and no longer impacting new transaction data. Historical data is still impacted.

Facebook have said the issue could have impacted transaction data between the 8th November - 16th December.

Facebook have shared their closest approximation of a currency conversion to support with reconciling the data with payments which we have shared in our knowledge base:

https://help.givepanel.com/reconciling-facebook-bank-payments-with-givepanel

Jan 31, 11:25 UTC
Update - Customers are reporting this issue is no longer impacting January Facebook transaction data.
Jan 31, 11:22 UTC
Update - Customers are reporting this issue is no longer impacting January Facebook transaction data.
Dec 15, 12:51 UTC
Update - Bug is still under review by Meta's engineers.

It is less of a priority as there is a separate project to revamp the donations reporting which will reduce the transaction delay to a few hours and not days, they hope to roll this out Q1 (January 2023 - March 2023)

Potentially the separate project to revamp the reporting will resolve the issue with multiple payout currencies so they may ship that rather than resolve the current issue.

Dec 15, 12:17 UTC
Update - We are continuing to investigate this issue.
Dec 15, 11:57 UTC
Update - We are continuing to investigate this issue.
Dec 13, 03:10 UTC
Update - We are continuing to investigate this issue.
Dec 8, 17:42 UTC
Investigating - This is where some donations are coming through in transaction reports as payout currency being USD, even if the donation currency is in the correct currency. This now seems to also be passing through to Payout reports and the payouts themselves. Again, we have reported this to Meta but there is no update as of today.
Dec 8, 15:00 UTC
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.