[UK & EU Only] Some Donations are not appearing in FB transaction reports or API reporting.

Incident Report for givepanel

Resolved

This incident has been resolved.

Posted Jan 09, 2024 - 10:55 UTC

Update

We are continuing to investigate this issue.

Posted Jan 13, 2023 - 12:22 UTC

Update

We are continuing to investigate this issue.

Posted Dec 15, 2022 - 12:51 UTC

Update

Bug is still under review.

Meta aren't sure as to why this bug is occurring.

We are working with Meta to supply them with examples of this issue to support them with their investigations.

Posted Dec 15, 2022 - 12:18 UTC

Update

We are continuing to investigate this issue.

Posted Dec 13, 2022 - 03:11 UTC

Update

We are continuing to investigate this issue.

Posted Dec 08, 2022 - 17:42 UTC

Update

We are continuing to investigate this issue.

Posted Dec 08, 2022 - 14:59 UTC

Investigating

Our hypothesis is that this is connected to the issue where some donations are not appearing on FB fundraising pages but we are unable to prove this. Again, we have reported this to Meta but there is no update as of today.

Posted Dec 08, 2022 - 14:59 UTC

This incident affected: Facebook Giving Tools [3rd Party].